Return & Refund
At The Scent Co., we want you to have a smooth shopping experience. Since perfumes and fragrances are personal-use products, we maintain specific conditions for cancellations, returns, replacements and refunds.
1. Order Cancellation
You may request cancellation of your order by contacting us at [EMAIL ADDRESS] as soon as possible after placing your order.
Cancellation requests can be accepted only if the order has not already been shipped or handed over to the courier.
Once an order has been shipped, it may no longer be eligible for cancellation.
If an eligible cancellation is approved, the refund will be initiated within [X BUSINESS DAYS].
2. Return Eligibility
A return may be accepted if:
• The product received is damaged during transit
• The product received is defective
• The wrong product was delivered
• The product received is materially different from the product ordered
• The return is otherwise required under applicable law
For hygiene and product-safety reasons, opened, sprayed, used or partially used perfume products are generally not eligible for return unless the product is defective, damaged, incorrectly delivered or otherwise required to be accepted under applicable law.
3. Damaged Products
If your order arrives damaged, please contact us within [48 HOURS] of delivery.
Please provide:
• Order number
• Photographs of the outer packaging
• Photographs of the product
• Photographs or video showing the damage
• A description of the issue
We may request additional information to verify the condition of the shipment.
4. Wrong Product
If you receive a product different from the product ordered, please contact us within [48 HOURS] of delivery.
After verification, we may arrange a replacement or refund, as applicable.
5. How to Request a Return
To request a return, contact us at:
Email: [RETURN EMAIL ADDRESS]
Please include:
• Order number
• Registered phone number
• Product name
• Details of the issue
• Relevant photographs or videos, where applicable
Our customer support team will review your request and provide further instructions.
6. Return Shipping
Where a return is approved because of a damaged, defective or incorrectly delivered product, The Scent Co. will [ARRANGE/REIMBURSE] the applicable return shipping cost, subject to verification.
For returns arising from reasons other than a product defect, damage or fulfilment error, [INSERT YOUR ACTUAL RETURN SHIPPING POLICY].
7. Refunds
Once an eligible return or cancellation has been approved, the refund will be initiated within [X BUSINESS DAYS].
Refunds will generally be made to the original payment method used for the transaction.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer or payment service provider.
8. Failed or Cancelled Orders
If payment has been successfully received but The Scent Co. is unable to fulfil the order, the applicable amount will be refunded to the original payment method.
9. Non-Returnable Situations
Unless otherwise required by applicable law, returns may not be accepted for:
• Products that have been opened or sprayed
• Products that have been used
• Products damaged after delivery due to customer handling
• Products returned without prior approval
• Products returned outside the applicable return period
• Products where the customer changes their mind after opening or using the fragrance
10. Exchange or Replacement
Where applicable, an eligible damaged, defective or incorrectly delivered product may be replaced instead of refunded.
Replacement is subject to product availability.
If a replacement product is unavailable, we may process an eligible refund.
11. Refund Timeline
Cancellation refund: Initiated within [X BUSINESS DAYS]
Approved return refund: Initiated within [X BUSINESS DAYS] after verification/receipt of the returned product.
Bank/payment provider processing: Additional time may be required for the amount to appear in your account.
12. Contact Us
For return, cancellation or refund assistance:
The Scent Co.
Email: [RETURN EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]