Privacy Policy
At The Scent Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website, https://thescentco.in/.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order or contact us, we may collect the following information:
• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order and purchase details
• Information provided when contacting customer support
• Information required to process returns, cancellations or refunds
• Device and browser information
• IP address and website usage information
We collect only the information reasonably required to provide our products and services, process orders and improve your experience.
2. Payment Information
Payments made through our website may be processed by third-party payment service providers, including Razorpay.
The Scent Co. does not store your complete credit card, debit card, UPI or other payment credentials on its servers. Payment information is processed securely through the applicable payment gateway.
3. How We Use Your Information
We may use your information to:
• Process and deliver your orders
• Confirm payments and transactions
• Provide order and shipping updates
• Respond to customer enquiries
• Process returns, cancellations and refunds
• Improve our website, products and services
• Prevent fraud and unauthorised transactions
• Maintain business and transaction records
• Comply with applicable laws and regulations
• Send promotional communications where permitted and where you have provided the required consent
4. Sharing of Information
We may share relevant information with trusted third parties where necessary to operate our business, including:
• Payment gateway providers
• Courier and logistics partners
• Website and technology service providers
• Customer support providers
• Government authorities or law-enforcement agencies where legally required
We do not sell your personal information to third parties for their independent marketing purposes.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences and provide a better browsing experience.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Fulfil orders
• Maintain business and financial records
• Resolve disputes
• Prevent fraud
• Comply with applicable legal requirements
8. Your Rights
Subject to applicable law, you may request:
• Access to certain personal information held by us
• Correction of inaccurate information
• Deletion of certain information
• Withdrawal of consent where applicable
For privacy-related requests, please contact us using the details below.
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]
9. Children’s Privacy
Our website is not knowingly intended for children below the applicable legal age. We do not knowingly collect personal information from children without appropriate consent.
10. Third-Party Links
Our website may contain links to third-party websites, payment services or social media platforms. These third parties have their own privacy policies, and The Scent Co. is not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable laws.
Any updated version will be published on this page with the revised effective date.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
The Scent Co.
Legal Business Name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]