Shipping Policy

At The Scent Co., we aim to make every fragrance order reach you safely and within the estimated delivery timeframe.

1. Order Processing

Orders are generally processed within [1–2 BUSINESS DAYS] after successful payment and order confirmation.

Orders placed on Sundays, public holidays or during exceptional promotional periods may require additional processing time.

2. Delivery Locations

We currently deliver to eligible locations across India.

If a particular PIN code is not serviceable by our courier partners, we may be unable to complete delivery to that location.

3. Estimated Delivery Time

Metro Cities: [X–X BUSINESS DAYS]

Other Locations: [X–X BUSINESS DAYS]

Remote/Serviceable Areas: [X–X BUSINESS DAYS]

Delivery timelines are estimates and are not guaranteed.

Actual delivery may vary based on the destination, courier operations, weather, public holidays and circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Free Shipping: [INSERT FREE SHIPPING THRESHOLD OR REMOVE THIS LINE]

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through:

• Email
• SMS
• WhatsApp
• Other available communication methods

You can use the tracking information provided to monitor your shipment.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Valid contact number

The Scent Co. is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

If a shipment is returned to us because of an incorrect address, failed delivery attempts or refusal to accept the package, [INSERT YOUR ACTUAL RE-SHIPPING/REFUND POLICY].

7. Delayed Delivery

Delivery delays may occur due to:

• Courier network disruptions
• Weather conditions
• Public holidays
• Natural disasters
• Strikes or operational disruptions
• Incorrect address information
• High order volumes
• Government restrictions
• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at [EMAIL ADDRESS] with your order number.

8. Damaged Shipment

If your package arrives visibly damaged, please:

• Take photographs of the package
• Take photographs of the product
• Contact us within [48 HOURS] of delivery

Please refer to our Return & Refund Policy for the applicable process.

9. Undelivered or Lost Shipments

If tracking shows that your order has not been delivered within the expected timeframe, please contact us at [EMAIL ADDRESS].

We will coordinate with the relevant courier partner and investigate the shipment.

10. International Shipping

We currently ship only within India.

International shipping is not available at this time.

11. Contact Us

For shipping-related questions:

The Scent Co.
Email: [SHIPPING/CUSTOMER SUPPORT EMAIL]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]